Heavenly
Plus Size Women's Clothing Store - Plus Size Clothing
and Lingerie
Holiday Returns Policy
Our standard policy is to accept most returns within 30
days from the date of delivery. However, we understand
that many customers like to order holiday gifts early,
so we have extended our returns period for the holidays.
Items shipped between November 1, 2006 and December
31, 2006 may be returned until January 31, 2007 for a
full refund, subject to our other returns
restrictions.
General
Returns Policy
You may return new, unopened items sold and fulfilled
by Amazon.com within 30 days of delivery for a full refund.
Items should be returned in their original packaging. We'll
also pay the return shipping costs if the return is a result
of our error. Just visit our online Returns
Center, and we will guide you through the process and
even supply you with a return mailing label you can print
out.
This page outlines the details of our returns policy rules
and exceptions:
Be sure to visit our Product
Specific Policies page for more information on returns
for the various product lines (such as toys, electronics,
magazines, etc.).
Items that are Not Returnable
Amazon.com does not accept returns of the following items:
- Hazardous
items that are gas-powered or contain flammable liquids.
(These items will say "This item cannot be returned" on
their product detail page.)
- Computer laptops and desktops more than 30 days after
delivery.
- Any product missing the serial number or UPC.
- Gift certificates.
- Grocery products and Gourmet gift baskets.
- Pay As You Go (or prepaid) phone cards.
- Items purchased from sellers other than Amazon.com.
Partial Refunds
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after
delivery.
- Any item that has obvious signs of use.
- Any opened laptop or desktop computer. A 15% restocking
fee will apply.
- Any CD, DVD, VHS tape, software, video game, cassette
tape, or vinyl record that has been opened/taken out
of its plastic wrap. (If you discover that the item is
defective after the package is opened, a full refund
or replacement will still be granted.)
- Any item not returned in the condition it was received.
To find out more about how refunds are calculated, visit
our Refunds page.
Orders Returned After 30
Days
Orders that were delivered more than 30 days ago will
not appear in the list of orders eligible for return in
our online Returns Center. Such an order will receive only
a partial refund if you do choose to return it. If you
still wish to return it, follow our instructions on the Packing & Sending
Your Return page (be sure to include the packing slip
in the box), and ship the order to:
- RETURNS CENTER - AMAZON.COM
- 1850 Mercer Rd., Suite 100
- Lexington, KY 40598 USA
Exchanges
If you received a faulty item and need to exchange it
for the same item, visit our Returns Center to request
a replacement. If you would like to exchange an item for
a different one, please return the original item through
our online Returns
Center (you will be refunded your original purchase
price once we receive the item) and place another order
for the item you wish to purchase. You do not have to wait
for us to receive the original item before placing the
new order.
Please note that it takes us 3 to 5 business days to process
returns once they arrive at our Returns Center. You can
view completed returns and refunds by visiting Your
Account and accessing the relevant order summary.
Items Purchased from Other
Sellers
As the Amazon.com Web site offers items for sale both
by Amazon.com and by registered third-party sellers, it
is important in the returns process to know from whom the
item was purchased.
- Visit Your Account and
view the order. Click on the order number and the seller
is listed at the top of your order information.
If the item to be returned was not sold by Amazon.com,
you will need to contact
the seller directly or follow the specific Amazon Merchants
return instructions found in the order summary of Your
Account.
For more about third-party seller return policies and
additional instructions, visit the following pages:
Subsidiaries
Amazon.com subsidiaries operating on third-party platforms,
such as Warehouse Deals, may have different policies. Merchant
policies are accessible before ordering, wherever product
details are made available.
In-Store Returns
Items purchased from Amazon.com cannot be returned to
a physical store (such as Borders, Target, or Office Depot
stores). Items purchased from Amazon Merchants such as
Nordstrom, Eddie Bauer, or Urban Outfitters are subject
to the individual merchant's return policy; please click
the related link in the order summary in Your
Account for more information.
Using our Return Mailing
Label
The return mailing labels obtained from our online Returns
Center are valid only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment.
Please do not include items from other orders, or other
shipments from the same order, in the same box, or you
will not receive the correct refund. Each shipment must
be returned using a separate mailing label.
If you use this mailing label and the return is a result
of our error (you received an incorrect or defective item,
etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the
result of our error, the shipping cost of that returned
item will be deducted from your refund. The amount deducted
will be equivalent to our standard
shipping cost for that item.
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